How is power restored

We are involved in a constant study of trends and new developments to ensure dependable service to our customers at the most economical cost.

First, check the fuses or circuit breaker. Then check your neighborhood to determine if the electricity is off in your area. If the area electricity is off, call Pioneer Electric and report it by calling , 24 hours a day. Decide what equipment you want to operate when the power is out. This information gives you a clue on whether to choose a portable generator or permanent backup system and the size of generator wattage rating needed.

With a portable generator, select appliances are directly plugged into outlets on the generator. Do not connect it to a building wiring system. For proper and safe use:. It is imperative that your permanently installed system be set up to ensure that when you are operating your generator, your system cannot simultaneously be connected to our system. This is one of the common causes of outages at our substations. It will often impact a large number of customers but can typically be restored quite quickly.

What it means: This type of outage is usually caused by a large bird making contact with two of the three phases on a pole causing it to short and a fuse to blow. What's required to restore: A crew must locate the area of contact, inspect and repair any damage caused by the bird and then replace the blown fuse on the line. What it means: This type of outage could be caused by anything from a balloon to a miscellaneous piece of material that has blown into a power line, causing the line to short and a fuse to blow.

What's required to restore: A crew must locate the area of contact, inspect and repair any damage caused by the object and then replace the blown fuse on that line.

What it means: This type of outage occurs when a major transmission line is unable to deliver electricity. This could be caused by a variety of factors from a damaged transmission tower to a lightning strike. What's required to restore: Repairs for this type of outage can be prolonged as it may be difficult to access the area to identify the problem and we may need to bring in specialized equipment. What it means: This type of outage is caused by a wire coming down off a pole, causing it to short.

What's required to restore: This is a public safety concern as the wire is considered live and dangerous. Emergency responders will often attend the scene and block off the area around the line until it is made safe by a crew and repairs can be completed. Remember if you come across a downed line, stay back at least 10 metres and report it to What it means: A piece of BC Hydro equipment has broken down and requires repair or replacement.

What's required to restore: Crews must assess and repair or replace equipment. This may be part of a larger outage, depending on the type of equipment. What's required to restore: A crew will investigate the damage and determine the required repairs as it may not always be apparent. The crew will then repair or replace the damaged equipment, which will often require an outage in order to do so safely. What it means: Equipment in a local substation has failed.

This could be due to a number of factors, including a weather-related issue or an issue with a piece of equipment. View and report power outages.

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Standalone Power Systems. Streetlights and Floodlights. Tree trimming. Your energy use. Duke Energy Carolinas: What Duke Energy is doing to reduce outages Click here to learn more about grid improvements that will help Duke Energy improve reliability for customers, protect the grid against storms and cyberattacks, and quicken its response after a major storm.

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